Function allocation (in healthcare)

Challenger et al (2013) offer a rather dismal assessment of the introduction of a computerized system to manage medical records for all patients in the UK National Health Service. They attribute the problems with this system to a failure of the design team to apply an appropriate function allocation strategy.  If it is done at all, function allocation is typically done poorly. Challenger et al (2013) offer a perspective that is well in advance of the usual fare.

Read the full post here.

Brain Training: Part 2

transfer 3aThis post follows on from my April post on this topic. Here, I contrast the cognitive training I discuss on the homepage of my website with the brain training promoted by many commercial organizations. I also discuss the issue of skill transfer and why we need to assess transfer when evaluating the effectiveness of brain training.

Read the full post here.

Cognitive System Performance Measures

CS MeasuresHave you ever been puzzled over how to assess whether the cognitive tools you design support the cognitive work as you intend? In this video blog I discuss assessment tools for evaluating how well technical systems support the human cognition essential to the performance of those systems.

Read the summary and view the video here.

Presentations as Stories: Part 2

Mouse speakingIn an earlier post, I challenged the popular notion that a presentation should be delivered as a story. A few of my readers disagreed with me.

Some are possibly unclear on what constitutes a story while others may not see the potential problems of structuring a knowledge presentation around a story.

I clarify these issues in this post. Read the full post here.

Work-Focused Analysis & Design

Administrative burdenIn my recent post, Automation Infatuation, I identified Work-Focused Analysis and Design as a process that would avoid the problems associated with clumsy automation. In this post I explain what Work-Focused Analysis and Design is and why it is important.

Read the full post here.

Automation Infatuation

Enter destination & press button

Enter destination, press button

The topic for the 2014 Human Factors Prize is human-automation.  This is more than unfortunate.  It undermines our fundamental mission of developing human-centric work environments.

Read the full post here.

Brain Training

Train Your BrainI was stimulated to think more about brain training when I heard Dan Hurley talking about his new book, Smarter: The New Science of Building Brainpower.  Dan Hurley is persuasive but throughout the podcast, I could not help thinking, “But this doesn’t work, does it? Have I missed something?”

Quite by coincidence, I was reading The Invisible Gorilla by Chris Chabris and Dan Simons around that time.  They have some views on brain training that are at odds with those of Dan Hurley.

I work through some of the contrasting ideas in my post.

Read the full post here.

The Beethoven Effect

ShiroSetting: While walking his dog, Shiro, in the park, Anonymous overhears the conversation of two other dog owners.

Owner 1: I’m doing the Beethoven exercises.

Owner 2: Eh, what’s that?

Owner 1: If you listen to 10 minutes of Beethoven a day you get smarter.

What is the Beethoven effect? Is it anything like the Mozart effect? Does it work?

Read the full post here.

Presentations as Stories?

"Once I was a real turtle ..."

“Once I was a real turtle …”

Search the web for presentations as stories and you will get more hits than you can handle. It is said that if you are to give a killer presentation, you need to tell a story.

Should you follow this advice? I struggled with this but eventually decided that, within a knowledge profession at least, a presentation as story can create problems.

Read the full post here.

Malaysian Airlines MH370 & Proactive Safety Management

MH370 Search Area

MH370 Search Area

The search for Malaysian Airlines MH370 might remind us how little thought is devoted to proactive safety management. The limitations of flight and in-cockpit voice recorders have become apparent with this current incident. Surely, in this time and age, we can do better. Design engineers are quick to add elegant functionality in areas that engage their interest. Why have they not implemented better data systems?

Read the full post here.