Tag Archives: Work Design

Function allocation (in healthcare)

Challenger et al (2013) offer a rather dismal assessment of the introduction of a computerized system to manage medical records for all patients in the UK National Health Service. They attribute the problems with this system to a failure of the design team to apply an appropriate function allocation strategy.  If it is done at all, function allocation is typically done poorly. Challenger et al (2013) offer a perspective that is well in advance of the usual fare.

Read the full post here.

Work-Focused Analysis & Design

Administrative burdenIn my recent post, Automation Infatuation, I identified Work-Focused Analysis and Design as a process that would avoid the problems associated with clumsy automation. In this post I explain what Work-Focused Analysis and Design is and why it is important.

Read the full post here.